Refund and Returns Policy

If you are not 100% satisfied with your order, you can return your eligible item(s) for a full refund within 30 days of purchase

Custom products are non-returnable

RETURN INSTRUCTIONS
1.You can cancel the order 2 days before the shipment, and a 5% handling fee may be charged.
How to cancel the order: Click the “Cancel Order” button on your order page.
2. Submit Return & Exchange application.Please Click to”Refund&Returns&Warranty” button on your order page.
3. After receiving your application, our customer service will contact you. Please check and reply e-mail within 7 days, or application will be closed automatically and unable to continue return process.
4. Drop off your package at the local post office.
5. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition.
6. Refund & exchange will be processed within 24h-7 working days once get return package.(the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.Postage will be deducted if it was a free shipping order.

OTHER
Upon arrival, inspect your shipment carefully. If there is any loss or damage, please contact us immediately.
Mettdo will refuse items returned in unsalable condition OR reduce the refund amount by 50%.
For promotional or discounted items you will be refunded the exact amount from the original order. .

TIMING
Our standard is to process your return within 2 business days of arrival at our distribution center.
The day your return is processed, the refund is automatically submitted to your original form of payment that night.
From that point forward, it is up to the vagaries of the electronic banking system to actually post the funds to your account. We usually see the funds post within 1-2 business days, but there have been instances where it has taken longer. Please understand there is nothing we can do to change the electronic banking system. And, please remember that all of these estimates are noted in business days, which do not include weekends or holidays.

PACKAGING
To qualify for a refund, all returned products must be returned in their original, unaltered packaging, including all labels and tags.
Clothing must be clean and unwashed with all tags attached – no pet hair, human hair, smoke odors, or makeup stains.

EXCHANGES
Our exchange policy is simple: just return the items you don’t want using the normal returns process. At any time, simply place a new order for the new product(s) you want to purchase.

WARRANTIES
All items we sell are warranted by the manufacturers against manufacturing defects. Please contact us if you believe your purchase is defective and we will help facilitate a warranty claim with the manufacturer. If for any reason a manufacturer does not properly handle your defective product claim, simply let us know and we will take care of you.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.